Wonderful

Contact us

Start a live chat, email [email protected], or call us on 033 3443 3333.

Written by Elliot Green
Updated over a week ago

What is Wonderful?

Super slick, ultra-low cost online donations for UK charities.

Written by Elliot Green
Updated over a week ago

Which banks are compatible for donors to make donations through Wonderful?

All major UK banks are supported.

Written by Elliot Green
Updated over a week ago

What kind of payments are supported?

Wonderful supports secure one-off payments via Open Banking.

Written by Elliot Green
Updated over a week ago

What about international payments?

Wonderful is compatible with most banks in the UK and in various countries across Europe.

Written by Elliot Green
Updated over a week ago

What does a charity need to register with Wonderful?

To register on the Wonderful platform, several things are required from charities as part of the onboarding process.

Written by Michael Paul
Updated over a week ago

Charity Account Security: MFA

Charities can improve the security of their Wonderful admin accounts by using Multi Factor Authentication.

Written by Elliot Green
Updated over a week ago

Fair Usage Policy

Donations to Wonderful.org fundraising pages are 100% fee-free. Direct charity donations are fee-free up to 1,000 donations per month.

Written by Elliot Green
Updated over a week ago

Can charities make a donation button without using code?

Make donating quick and easy for supporters visiting your website.

Written by Carmen James
Updated over a week ago

How can charities share their donation pages

Each charity gets its own Wonderful direct donation page

Written by Elliot Green
Updated over a week ago

Charity donate buttons

Style and generate a donate button to place on your charity's website

Written by Elliot Green
Updated over a week ago

Sharing your donation page URL

Make sure your supporters see your new donation page!

Written by Elliot Green
Updated over a week ago

Which banks allow organisations to receive donations through Wonderful?

Find out if your charity's bank is compatible with Wonderful.

Written by Elliot Green
Updated over a week ago

What about Gift Aid?

Charities have access to all the transaction data they need to claim Gift Aid on all eligible donations.

Written by Elliot Green
Updated over a week ago

How do I register my charity?

Any charity registered with the Charity Commission for at least 12 months can use Wonderful to receive fee-free donations

Written by Elliot Green
Updated over a week ago

How do payments appear on bank statements?

Donors will see the charity's account name. Charities, in turn, will see the donor's account name on their bank statement.

Written by Elliot Green
Updated over a week ago

Are recurring payments supported?

Not yet, but watch this space...

Written by Elliot Green
Updated over a week ago

Can Wonderful be used for ticketed events / raffles / auctions?

There are specific rules around Gift Aid when donors are receiving goods or services in return for their donation.

Written by Elliot Green
Updated over a week ago

Is Open Banking free?

Absolutely!

Written by Elliot Green
Updated over a week ago

Do I need to have set up Online Banking in order to use Open Banking/Wonderful?

Yes, you will need to have registered for Online Banking with your bank if you've not already done so.

Written by Elliot Green
Updated over a week ago

What if I don't have access to a smartphone?

If you don't have access to a smartphone with mobile banking apps you can approve your donation via your desktop computer.

Written by Elliot Green
Updated over a week ago

Do I get a receipt for my payment?

Yes, and the secure payment is usually visible instantly on your mobile banking app.

Written by Elliot Green
Updated over a week ago

Can payments be refunded?

Money is passed directly from a donor’s account to a charity’s account, meaning Wonderful does not have access to the funds.

Written by Elliot Green
Updated over a week ago

Who do I contact if there is an issue with a payment?

As a donor, you'll need to contact your bank in the first instance.

Written by Elliot Green
Updated over a week ago