Wonderful Payments

Contact us

Start a live chat, email [email protected], or call us on 033 3443 3333.

Written by Gabriela James
Updated over a week ago

What is Wonderful Payments?

Super slick, ultra-low cost online donations for UK charities.

Written by Elliot Green
Updated over a week ago

Which banks are compatible for donors to make donations through Wonderful Payments?

All major UK banks are supported.

Written by Elliot Green
Updated over a week ago

What kind of payments are supported?

Wonderful Payments supports secure one-off payments via Open Banking.

Written by Gabriela James
Updated over a week ago

What about international payments?

Wonderful Payments is compatible with most banks in the UK and in various countries across Europe.

Written by Elliot Green
Updated over a week ago

Sharing your donation button

Use our code to create a quick and easy donation button to share with the world!

Written by Gabriela James
Updated over a week ago

Can charities make a donation button without using code?

If you aren't comfortable with code, you can create your own button!

Written by Gabriela James
Updated over a week ago

Sharing your donation page URL

Make sure your supporters see your new donation page!

Written by Gabriela James
Updated over a week ago

Which banks allow organisations to receive donations through Wonderful Payments?

Find out if your charity's bank is compatible with Wonderful Payments.

Written by Gabriela James
Updated over a week ago

Why can't I register my charity?

Written by Gabriela James
Updated over a week ago

How do I register my charity?

Any charity registered with the Charity Commission for at least 12 months can use Wonderful Payments

Written by Elliot Green
Updated over a week ago

What about Gift Aid?

Charities have access to all the transaction data they need to claim Gift Aid on all eligible donations.

Written by Elliot Green
Updated over a week ago

How do payments appear on bank statements?

Donors will see the charity's account name. Charities, in turn, will see the donor's account name on their bank statement.

Written by Gabriela James
Updated over a week ago

Are recurring payments supported?

Not yet, but watch this space...

Written by Elliot Green
Updated over a week ago

Is Open Banking free?

Absolutely!

Written by Elliot Green
Updated over a week ago

Do I need to have set up Online Banking in order to use Open Banking/Wonderful Payments?

Yes, you will need to have registered for Online Banking with your bank if you've not already done so.

Written by Elliot Green
Updated over a week ago

What if I don't have access to a smartphone?

If you don't have access to a smartphone with mobile banking apps you can approve your donation via your desktop computer.

Written by Gabriela James
Updated over a week ago

Do I get a receipt for my payment?

Yes, and the secure payment is usually visible instantly on your mobile banking app.

Written by Elliot Green
Updated over a week ago

Can payments be refunded?

Money is passed directly from a donor’s account to a charity’s account, meaning Wonderful Payments does not have access to the funds.

Written by Elliot Green
Updated over a week ago

Who do I contact if there is an issue with a payment?

As a donor, you'll need to contact your bank in the first instance.

Written by Gabriela James
Updated over a week ago